Ph: 0418843491

Cheek Ave, Gawler SA 5118 au

​ABN: 79 628 605 772

Call us now for your professional clean on

0418 843 491

Frequently Asked Questions


What type of payment methods do you accept?
What notice should I give to book an appointment?
How often should I have my carpets cleaned?
How often should I have my upholstery cleaned?
How can I keep my carpet & upholstery looking nice?
Do you guarantee your work?
What services do you provide?
Will I need to remove my furniture?
After cleaning, how long before I can put my furniture back?
Will cleaning my carpets help with Asthma & Hay Fever?
How long will my carpets take to dry?
How can I help speed up the drying times?
Can you remove stains?
Can I walk on my carpets straight away?
Are your products safe and environmentally friendly?
What qualifications do you have?

What type of payment methods do you accept?

We currently accept Cash, Cheque or Direct Debit. For Rental vacancies and vacancies we will accept cash or Direct debit only when receipt of payment is shown to your cleaning technician.
Listed below for your convenience is our bank details for direct debit payments:

Executive Carpet Care
ANZ
BSB:015-560
Account Number: 281197865


Please state your invoice number when paying via direct debit.
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What notice should I give to book an appointment?

If you require a specific date or time for our services then the more notice you provide us the better chance we can meet your needs.  Mornings always book up first.  Just give us a call to see what we can arrange to meet your service needs.
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How often should I have my carpets cleaned?

As a general rule, household carpets should be cleaned at least once a year.  Though in some cases (pets, children, allergies) carpets may require more frequent professional cleaning.
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How often should I have my upholstery cleaned?

Upholstery should be cleaned once every 12 months as part of your regular maintenance.  Upholstery that shows visible dirt or soiling should be cleaned to avoid heavy build up which may result in staining.
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How can I keep my carpet & upholstery looking nice?

​Regular vacuuming will help your carpets look good, but a domestic vacuum is unable to remove deep and stubborn soiling which is why we recommend that you have your carpet professionally cleaned at least once a year.

To help your carpets and upholstery stay cleaner for longer we also recommend using our fabric protectionservice.
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Do you guarantee your work?

Executive Carpet Care guarantee that each job is performed with the utmost care and thoroughness.  Our training provides us with the knowledge and understanding of what can realistically be achieved during the cleaning process which we will convey to you before any work begins.  We have a good idea of how our treatment process will result for your individual carpet or upholstery which is why we can confidently guarantee our work.  What we discuss with you before we start cleaning is what we will achieve.  We make sure that what you get is what you expect.

It is important to us that all our clients are happy with our service, but if for any reason you are not satisfied, we strongly encourage you to contact us immediately so we can resolve the matter for you.

On occasion after we perform our cleaning system a permanent stain or worn area of carpet can become more obvious, generally we will make you aware of this before we begin our work.
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What services do you provide?

We provide a range of services to clean carpets and upholstery together with specialty services for advanced stain removal, odour control, water damage restoration, mattress and rug cleaning plus protection for fabrics.  To find our more give us a call or check out the services section of this website.
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Will I need to remove my furniture?

We require small furnishings to be removed from the room.   If you are unable to remove your lounge suite and if space allows, we can use special skids to move these pieces of furniture around the room as we work.

We do not remove large furnishings such as display cabinets, TV units and book shelves.  Generally the carpet is clean under these more permanent pieces of heavy furniture and so you are not required to move these out of the room.  We just clean around them.
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After cleaning, how long before I can put my furniture back?

If required you can return your furniture straight away and prop it up on plastic or foam discs.  For your convenience, we supply these disposable furniture props to you at no extra charge.  They just slip under your chair and table legs or your lounge suites until your carpet has fully dried.  These blocks are not suitable for heavy furniture.
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Will professional carpet cleaning help with Asthma and Hay Fever?

Yes.  Carpets are great dust collectors and become homes to dust mites. Professional cleaning will help remove these problem allergens.
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How long will my carpets take to dry?

Our Low Moisture Clean process dries super fast, anything from an hour.

The Hot Water Extraction process does take longer for the carpets to dry but is still highly recommended for carpets with medium to heavy soiling.

Drying times vary between carpet types, ambient temperatures and humidity levels in your home, whether the house is closed up or the doors and windows can remain opened.  For more information please give us a call or review our drying tips below.
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How can I help speed up the drying times?

Consider some or all of the following tips for helping to speed up drying times for your carpet and upholstery.

If the weather is warm try to keep the house ventilated by opening doors and windows.
Turn on ceiling fans and ducted air conditioning. If you have an evaporative air conditioning system turn this on with just the fan (do not use the water pump or you will raise the humidity and slow the drying process).
Try and pick a warm day.
If it’s cold or raining turn on your heating system and only keep a couple of windows slightly open to let any humidity escape.
Use a free standing fan in the room you need dried first. Point fan at the carpet pile so the air movement it generates will help dry your carpet in half the time .
Dry rugs flat. Hanging rugs will generally result in them taking longer to dry.
In our Restoration Clean treatment we offer additional steps that can also help speed up the drying process.

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Can you remove stains?

We can remove many stains or at least improve the appearance of the stain.  In some circumstances though this is not possible to remove a stain because of what has been spilt.   Stubborn stains require advance stain removal techniques which our technicians are qualified to perform.  Before any work begins, the technician will let you know his expectations of how much of the stain can be removed.
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Can I walk on my carpets straight away?

Yes you can walk on the drying carpets as long as your feet are clean.
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Are your products safe and environmentally friendly?

Environmental protection and safety are top of mind when we choose cleaning agents.

Our Low Moisture Clean is phosphate free utilizing proprietary new detergency builders that will not harm the environment plus it is free of hazardous air pollutants that can affect indoor air quality.

Our Hot Water Extraction (steam cleaning) treatments have environmental protection as a key priority.  Our products contain innovative and effective active ingredients with detergents derived from vegetable extracts, solvents that are distilled from citrus and other extracts and the patented use of tea tree and eucalyptus for disinfection and odour control.

In the Hot Water Extraction process the pre-spray products we use Do Not contain ozone depleting chlorinated solvents, petroleum spirit solvents, hydrofluoric acid rust removers or non-biodegradable phosphates.
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What qualifications do you have?

Executive Carpet Care technicians are qualified Master Technicians which is the highest training available within the carpet cleaning industry.  This training was attained through the Australian Carpet Cleaning Institute (ACCI).

So you can be sure that your carpets and upholstery will get the most qualified care and attention.
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We Offer You a Choice Dry Cleaning & Steam Cleaning